text, is as per EPSON's
instruction from EPSON Support.
Needles to say it did not solve any problem for me!
Try the official EPSON route firt. If it works for you, Good
But if it does not, then move on to II) Alternative
Solution below, in black text, which
is my favourite approach to zap this sticky problem once and for all.
Official Route: KB Response.
"If you are receiving the error message "Epson Scan Cannot Be
Started" in Windows 2000 or XP, when trying to scan with
Epson Scan itself then there may be a communication issue.
issue you are experiencing is in relation to a communication problem
between the scanner and the computer this may be caused by a cable
connection or caused by Windows not installing the scanner driver
properly. The first thing that will need to be checked will be the
cable connections. Make sure that the EPSON device is connected
directly to the back of the computer and is not connected to a USB hub.
Epson device will need to be turned on throughout this process. If the
device is connected correctly, please perform the following:
1. Click on “Start” and then “Control Panel”.
2. Click on “Performance and Maintenance”
3. Double-click on “System”.
4. Click on the tab called “Hardware”
5. Click on the button in the middle called “Device Manager”.
this window, make sure that there are no “Exclamation marks” next to
any of the options listed under “Universal Serial Bus Controllers”. If
there are, this may be the cause of the issue and you will need to
contact your PC vendor for further assistance*
Look for a heading labelled “Imaging Device” or more likely, 'Other
Devices' and click the + next to it (you may only have a '-' in which
case please do not click the '-').
Right-click the entry for the EPSON device under either heading you may
find and select 'Update Driver'.
Update Driver Wizard will appear, as the software is already installed
this is just a case of going through the wizard as described below.
you are asked to connect to Windows Updates, choose the option for 'No,
not this time'. Click the 'Next' and 'OK' options where present and any
'Recommended' options should be left as they are and Windows should
obtain the driver files automatically.
you get an error message saying that the driver is not “Digitally
Signed” then click continue anyway and go through the installation
program as normal; this will install the unit correctly.
completed successfully, please close those windows to the Desktop and
try to use the scanner again through Start > All Programs
> Epson Scan > Epson Scan.
should find it now scans without the same error message reoccurring".
Solution: Compele Uninstall/Custom Reinstall!
1) 'Soft ' unplug printer
by right clicking on
USB/pendrive icon on Taskbar --> Unplug
or Eject Hardware... OK. (If
you can't see the printer USB, switch the printer off by pressing the
printer power On button to get the message USB
Mass Storage Device. Then click OK to Eject/switch
Next, physically disconnect USB printer cable from the printer end. (Disconnection
from either end is fine but, for some obvious reasons, I prefer
disconnecting things from the device side - as opposed to the PC end!
Personal preference style, that's all).
ALL EPSON DX7000F etc applications (Scanner,
Printer, Copier and Other utilities) one-by -one,
i) Epson's own uninstall programs. That's (without
rebooting PC after each removal of an application):
Programs --> EPSON
--> Epson Scan - Uninstall.
Programs --> EPSON
--> EPSON Printer Software Uninstall.
Programs --> EPSON
--> EPSON Copy Utility Uninstall.
Programs --> EPSON
--> EPSON 'Whatever' Uninstall.
Do not select restart,
reboot or shut down your PC yet as we've not removed everything yet...!
to Add/Remove Programs and
remove All the programs, applications and utilities associated with
eg EPSON Copy Utility 3, EPSON Printer
Software, EPSON Scan plus any other stuff
that came with this device.
Be careful not to remove the wrong
device if you have other EPSON printers or peripherals installed! Just
select DX7000F or whichever printer, scanner or
device you have to uninstall... and leave everything else alone!
you've unstalled EPSON Printer Software properly
under EPSON's own uninstall
facilities and Add/Remove Programs
then you should not see the printer icon on
Taskabar! Else, something is wrong! Check
... meanwhile do not reboot
your PC yet!
Finally, hunt down or do 'search' EPSON or EPSON
DX7000F, DX7000F etc on your machine. Carefully, review the
result then safely remove or delete All remnants
of EPSON DX7000F or whichever EPSON device you were uninstalling.
Take 'special' care not to inadvertanly cause problems to other EPSON
printer(s), other devices (if you have any) or to
affect your own PC performance!
But make sure you don't leave any debris or unwanted chunkies behind
Now, You can reboot
and get ready to reinstall the
Insert the CD or download the exact model driver
from wherever and then select 'Custom Install' and NOT
Easy Install which dumps too much stuff and too many programs in too
many places on your computer!
Next, select the most
EPSON Printer Driver (Printer),
(simplifies Page setup properties etc)
and EPSON Copy Utility
or Copy Utility 3.
Install all 4 components; Scanner, Printer, EasyPrintingModule
Optionally, Creativity Suite (Scan, print, save)
can be installed to replace the simple Epson Scan
(Scanner) though I've found installing this feature a little bit
problematic! Hence, I do NOT touch it but stick to the simple EPSON
You don't have to reboot
or restart your PC now.
one, some or all of the printer/scanner/copier etc facilities by
printing a test page, scanning and/or trying to copy something.
I hope these easy,
step-by-step troubleshooting instructions will help anyone out there
struggling to install an EPSON STYLUS device (printer, scanner, copier
etc) on Windows 2000/WinXP/WinVisa/Win7? if followed properly.
Please, feel free to print
above tutorial out for a quick reference to read or follow easiliy at
If the error "Epson
Scan cannot be started" keeps coming back after
uninstall/reinstall, then you 'might' have other underlaying
1) Check if your CMOS battery
This is also the case if your PC keeps losing it's time or date
settings due to dying or low battery - especially if your CMOS
battery/PC is 'some' years old.
To replace the CMOS
http://forums.techarena.in/guides-tutorials/954999.htm or Google search
appropriate phrases eg 'How
to Replace CMOS Battery', 'Replace CMOS Battery'
etc on the Internet.
Check if your computer BIOS needs updating - but
only if all other options and avenues are exhausted!
And even then, this should ONLY be attempted by a qualified or
Updating or flashing BIOS is very technical and a dangerous
business with disastrous consequences if one does
not know, in great detail, exactly what they are doing.
So, if any doubt, don't touch it!!!
Any problems, comments or feedback with above
All-In-One printer tutorial? Please, send me an e-mail.